Frequently Asked Questions
Can I take pictures or record my cleaner?
No you cannot! This is against the confidentiality policy.
What are your prices?
Naked cleaning: £85/ph
Topless cleaning: £75/ph
Lingerie cleaning: £65/ph
What happens if the cleaner cancels my appointment?
If your cleaner cancels you will be refunded your payment within 5 working days.
Can I book more than one cleaner?
Yes, you can have more than one cleaner at a time.
Do I have to supply cleaning products?
Yes, you will need to supply all of the cleaning products.
Do you provide any other services apart from cleaning?
No! We are solely a domestic cleaning company.
CAN YOU PROVIDE ME WITH A DBS?
Yes. We are able to purchase a DBS certificate for you at a cost of £44. You will receive it within 24 hours.
What are your working hours?
Monday – Thursday: 7am until 10pm
Friday: 7am until 9pm
Saturday: 8am until 9pm
Sunday: 10am until 4pm
How much notice do I need to give to cancel an appointment?
Please give at least 24 hours notice.
How do I pay?
Use our secure booking site to make your payment.
Can other people be present at the property at the time of my booking?
No! Only yourself may be present. If there is more than one person at the property, the cleaner will leave immediately for safety reasons.
Can I touch the cleaner?
No! Fantasy Clean has a strict no touching policy! We will contact the local authorities if we are made aware that this happened.
What happens if I get excited when my cleaner is here?
Our cleaners are very professional and will understand that this can happen. However please respect them and their personal space. We are solely a domestic cleaning service and do not provide any sexual services.